An easy to read guide. — My one minute explanation of the Salesforce platform… Salesforce’s roots were planted in Customer Relationship Management — a way to manage contacts, leads and opportunities. As new industry trends emerged Salesforce was able to provide capabilities to help companies acquire, develop and build loyalty with their customers. Over 22 years…

Automation Studio, Journey Builder, Content Personalisation, CDP, Mobile Messaging and more. — In my previous post we discussed the interconnected pieces that make up the Salesforce Platform and summarised the APIs and capabilities. In this post we’ll double click on Marketing Cloud to look at its integration capabilities in more depth. Automation Studio

Design, build, deploy, and monitor APIs — This article describes the process of designing and building an API that can be reused across Slack and Salesforce. It demonstrates how to create a simple slash command in Slack and a Flow in Salesforce to convert text to ASCII art. Repurposing an existing API to connect different systems is…

The Good, The Bad And The Ugly — Client applications need to be able to query for more than a single type of object at a time. SOQL provides syntax to support these types of queries, called relationship queries, against standard objects and custom objects. Relationship queries traverse parent-to-child and child-to-parent relationships between objects to filter and return…

Goodbye Luyten. Hello Epsilon. — Time Warp is an open source interactive timeline for the Salesforce platform available on the Salesforce AppExchange here. The next release of Time Warp is planned for July 2022. We’re calling it Epsilon — a release naming system based on stars. …

Heroku Connect, Apache Kafka on Heroku, MuleSoft’s Kafka Connector, Streaming Data Connectors, Heroku Flow and more. — In a previous article we discussed the interconnected pieces that make up the Salesforce Platform and summarised the APIs and capabilities. In this post we’ll double click on Heroku to look at its integration capabilities in more depth. Heroku Connect

Goodbye Sirius. Hello Luyten. — Time Warp is an open source interactive timeline for the Salesforce platform available on the Salesforce AppExchange here. The next release of Time Warp is planned for Feb 2022. We’re calling it Luyten — a release naming system based on stars. …

In a previous article we discussed the interconnected pieces that make up the Salesforce Platform and summarised the APIs and capabilities. In this post we’ll double click on the lightning platform to look at its integration capabilities in more depth. Salesforce Connect

In a previous post we discussed the interconnected pieces that make up the Salesforce Platform and summarised its APIs and capabilities. In this post we’ll focus on Slack and look at its integration capabilities in more depth. We’ll look at the left hand side of the above diagram and double…